Latest news
Published: 8th October 2026
Insurers warned QA processes may leave Consumer Duty blind spots
Insurance firms face growing pressure from regulators, customers, and stakeholders to prove they consistently treat customers fairly. But new independent research commissioned by Manchester-based customer engagement platform MaxContact suggests many FCA-regulated businesses have less visibility into…
Published: 8th October 2026
Winter price cap increase could drive higher demand for customer support, warns MaxContact
Energy companies should prepare for rising customer vulnerability and a potential increase in complaints this winter now that the new price cap has taken effect. On 1 October 2026, Ofgem’s new price cap took effect, raising the typical household bill on a default tariff by 4% (£60 a year).
Published: 9th September 2026
The confidence vs evidence gap in customer conversations that contact centres can no longer ignore
New research from MaxContact finds that 85.6% of FCA-regulated businesses are confident they could provide evidence of fair treatment, yet 54% have uncovered compliance breaches outside routine reviews. MaxContact launches Auto QA as businesses face growing pressure to evidence customer…
Published: 9th September 2026
The era of 'trust us' is over as businesses face growing pressure to prove customer outcomes.
New research from MaxContact finds that 85.6% of FCA-regulated businesses are confident they could provide evidence of fair treatment, yet 54% have uncovered compliance breaches outside routine reviews. Businesses are facing growing pressure from regulators, customers and stakeholders to prove that…
Published: 18th August 2026
UK insurance firms face growing trust gap as customers question claims, renewals and use of AI.
Insurance providers are facing a growing Trust Gap as consumers question claims outcomes, renewal communications, and the increasing use of AI. That’s according to new research from customer engagement platform MaxContact. The company’s Voice of the UK Consumer 2026 report highlights growing…
Published: 29th June 2026
MaxContact is named one of the UK's most thriving companies to work for
MaxContact, the Manchester-based customer engagement software provider, has been named one of the UK's most thriving companies to work for in the 2026 Culture 100 Awards, earning national recognition for its people-first culture. The accolade places MaxContact among an elite group of 100 UK-based…