Trade: Seven years’ peace of mind – what customers want this Christmas

Among the lights, mistletoe and socks, stock the gift every customer will want this Christmas – seven years’ peace of mind

With peak TV buying season here and the TV schedule filling up with must-watch Christmas content, it’s time to offer your customers the gift that keeps on giving long after Christmas.

All Mitchell & Brown TVs come with a class-leading 7-year warranty and ongoing tech support from the brand’s UK contact centre, giving your Christmas customers peace of mind until the end of 2028. Offering a range of over 30 models, cutting edge technology, Android TV smarts and the benefits of being exclusive to the independent channel, Mitchell & Brown is the UK’s fastest-growing TV brand.

Majoring on customer service, the brand sells exclusively through retailers that share the same passion for customer service as founders Dan and Mat Brown.

With an extended consumer marketing push into 2022, customers will be looking for a Mitchell & Brown TV and want help on choosing the right TV for their home and usage, advice on accessories and ancillary equipment, plus options on home delivery, installation, and removal of their old TV if it is defunct. Mitchell & Brown’s ongoing success is down to partnering with retail outlets that deliver this high level of service so well, backing up the partnership with extensive retailer and consumer support.

Mitchell & Brown’s UK customer contact centre is staffed by employees fully trained in helping customers with problems from simple “which button do I press?” issues to more complex technical queries. This eliminates much of the time retailers spend helping ‘finger trouble’ issues many customers have with modern menu-driven TVs. In addition to the end-to-end customer service offering, the comprehensive 7-year warranty included on every TV makes for a strong reason to buy. Mitchell & Brown’s warranty is itself back by an independent trust fund.

“We do more than just ‘say’ we put the customer at the heart of our business,” says Operations Director, Dan Brown. “We go the extra mile to deliver outstanding customer service from the shop floor through our trusted retail partners to product support for up to seven years from the date of purchase. Alongside the benefits of selective channel distribution, we can offer POS, display support and a variety of marketing options for retailers really looking to get behind the brand.”

Now on its fifth annual TV range, the latest line-up of Mitchell & Brown TVs covers over 20 models ranging from small-screen portable style TVs with built-in DVD players to cutting-edge big screen 4K UHD smart TVs with an ultra-slim profile and near borderless frame. The brand’s latest smart TV’s run on the Android TV operating system, giving customers the same comprehensive range of smart features and services offered by the biggest TV brands, including Freeview Play catch-up TV to Disney+, social media access, and a vast range of TV-based apps.

Mitchell & Brown is available direct from the brand owner company, TVD Group, or via your Big Red Sales Ltd area representative. Call today to make Mitchell & Brown your TV brand of choice.

www.mitchellandbrown.co.uk

For more images, model-specific pricing information or review samples, please get in touch with the team at Quick Brown Fox: hello@quickbrownfoxpr.com / 01797 360 513

About Mitchell & Brown

Part of the Bolton-based TVD Group established in 1996, Mitchell & Brown is a British TV brand that puts the UK customer at the heart of everything it does. Offering a range of TVs specifically developed for UK consumers and manufactured by Europe’s largest TV manufacturer, the brand continues to go from strength to strength by bucking the trend for ‘globalised’ products. The UK focus continues through retail and customer service, with Mitchell & Brown exemplifying the local ethos, family values and unrivalled customer support that many of its trusted high street retailers have built their success on. The Mitchell & Brown TV range comes with an industry-leading 7-year warranty as standard. Find out more about Mitchell & Brown: www.mitchellandbrown.co.uk

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Editors notes

Founded in 1996 by Jim Brown and his sons Matthew and Daniel, the TVD Group started from humble beginnings in a shop in Leigh and have now become a leading UK provider in audio visual solutions. Putting the customer at the heart of everything we do and priding ourselves on unrivalled service and quality products has acted as a catalyst for growth, which has seen the group go from strength to strength.

In 2016, to celebrate the brand's 20th anniversary and pay tribute to their late father, the two brothers decided to develop their very own exclusive TV brand, names 'Mitchell & Brown' using their father's surname and Jim's mother's maiden name.

Built by Europe’s largest TV manufacturer, who design and manufacture TV’s for almost every major brand around the world, each television undergoes rigorous control processes and testing.

Mitchell & Brown TV sets come in various sizes, including LED TVs from 20” to 75” with build in features such as Freeview Play, Smart TV apps, 4K UHD, WIFI, Hotel Mode and DVD Combi.

The Mitchell & Brown TV range comes with an industry-leading 7-year warranty, so our products have a reputation for client satisfaction and reliability.