Informing Passengers on Trans Pennine Express

Keeping rail passengers informed with latest updates on travel disruption and services is a commitment that Trans Pennine Express is quite literally rolling out to its customers.

The rail franchise has invested in 18 new Inform by L.B. Foster mobile, wireless, battery-powered, fully interactive, touchscreen information totems. Each mobile display is now deployed across the Trans Pennine Express (TPE) network.

Joeseph Smith is Customer Information Manager at TPE. He says: “Our investment in L.B. Foster’s Inform mobile totems is all about putting customers first.

“We’re providing access to essential travel information when and where it is needed - on the station concourse, by the ticket office, on individual platforms. That’s the beauty of mobile, totally wireless infrastructure that’s battery powered; it can be positioned absolutley anywhere - indoors and out.

“We have been so impressed with the totems that we showcased them as part of the exclusive stakeholder launch of our new Nova 1, 2 and 3 trains at Liverpool Lime Street in November.”

Dagan Bradbury is L.B. Foster TEW Engineering’s Inform project manager. “Inform is a brilliant piece of innovation engineering. What drives it is the clever part. The Inform software pulls together data from any number of sources and presents it in a customer friendly format.

“The totem is just one way that we can deliver important information to travellers. The software can sit behind fixed screens, mobile displays - pretty mcuh any form of screen hardware - to suit customer installation requirements.”

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Editors notes

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