News
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New legislation to cost 25,000 UK hospitality businesses over £60,000 a year
Hospitality claims that new Employment (Allocation of Tips) Act 2023, coming into force in October, will incur hefty costs, study finds Nearly a fifth of hospitality businesses, equivalent to 25,740 operators across the UK, could see costs increase by between £60,000 to £360,000 a year due to
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Average price of a pint pushed over a fiver as Brits expected to tip more
New research uncovers new service charges added for pouring pints, and pub-goers are actually in favour of it Nearly three quarters (74%) of UK restaurants, pubs and bars are already adding, or plan to add a service charge for pouring a pint or preparing a cocktail, pushing the average price of a
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three rocks® Company Backgrounder - September 2023
three rocks® Company Backgrounder September 2023 three rocks® is a people-first tech company specialising in creating solutions that enhance experiences, working with some of the UK’s largest restaurant brands such as Pizza Hut, TGI Fridays and The Big Table Group. Beyond hospitality, the…
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TRADE: Cost-of-living crisis has shifted public attitude towards customer service, research finds
Cost-of-living crisis has shifted public attitude towards customer service, research finds As one in five Brits wastes 12 hours a year waiting for a bite to eat 5th October 2023, United Kingdom: In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits
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NATIONAL: One in five Brits wastes 12 hours a year waiting for a bite to eat
One in five Brits wastes 12 hours a year waiting for a bite to eat Research reveals cost-of-living crisis has made consumers less tolerant to bad customer service 5th October 2023, United Kingdom: In light of National Customer Service Week (2-6 October), a new study has revealed that one in five
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Customer experience technology specialists merge to form three rocks®
Bringing a fresh approach to customer experience October 2nd 2023, United Kingdom: CX technology solution specialists, Adactus and data solutions consultants, Six Sevens Solutions, have joined forces to form three rocks to bring transformative end-to-end experience enhancement software and